Privacy Policy

1. Introduction

Welcome to Jelvartina, your trusted partner in Kundalini yoga and spiritual awakening. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our services, or interact with us.

At Jelvartina, we understand that your spiritual journey is deeply personal. We treat your privacy with the same respect and care that we bring to our yoga practice and teaching. This policy applies to all visitors, students, and clients who interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile preferences
• Class Registration: Yoga experience level, physical considerations, emergency contact information
• Communication: Messages you send us through contact forms, emails, or phone calls
• Payment Information: Billing address and payment details (processed securely through third-party providers)
• Feedback and Reviews: Comments, testimonials, and feedback about our services

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, referral sources, search terms
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms when you interact with our pages
• Partner organizations or referral sources
• Public databases and data aggregators (where permitted by law)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Providing Kundalini yoga classes, workshops, and spiritual guidance
• Processing class registrations and managing your account
• Communicating about class schedules, changes, and updates
• Providing personalized instruction and spiritual support

3.2 Communication and Support

• Responding to your inquiries and providing customer support
• Sending important updates about our services
• Sharing educational content about Kundalini yoga and spiritual practices
• Notifying you about special events, workshops, or retreats

3.3 Business Operations

• Processing payments and managing financial transactions
• Maintaining accurate records and managing our business
• Analyzing website usage to improve our services
• Protecting against fraud and ensuring security

3.4 Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Protecting our rights and interests
• Responding to legal requests and court orders

4. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate our business:

• Payment processors for secure transaction handling
• Email service providers for communications
• Website hosting and technical support services
• Analytics providers to understand website usage

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our students and community
• Investigate fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments

5.2 Administrative Safeguards

• Limited access to personal information on a need-to-know basis
• Regular staff training on privacy and security practices
• Clear policies and procedures for data handling
• Background checks for employees with access to sensitive data

5.3 Physical Safeguards

• Secured office premises with access controls
• Locked filing cabinets for physical documents
• Secure disposal of sensitive information

Important Note: While we implement strong security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry best practices.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about website usage patterns

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect your website experience. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block third-party cookies
• Clear all cookies when you close your browser

6.3 Third-Party Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect information about your usage patterns. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Third-Party Services

Our website and services may integrate with or link to third-party services:

7.1 Social Media Integration

We maintain pages on social media platforms (Facebook, Instagram, YouTube). When you interact with our social media content, those platforms may collect information about you according to their own privacy policies.

7.2 Payment Processors

We use secure third-party payment processors to handle financial transactions. These providers have their own privacy policies and security measures.

7.3 External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

7.4 Email and Communication Services

We use third-party services for email communications and newsletters. These providers are bound by strict confidentiality agreements and data protection standards.

8. Your Rights and Choices

You have several rights regarding your personal information:

8.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Review how your information is being used

8.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact details and preferences
• Modify your account settings

8.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict how we process your information
• Object to certain types of data processing

8.4 Communication Preferences

• Opt out of marketing communications
• Choose your preferred communication methods
• Unsubscribe from newsletters and promotional emails

8.5 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days and may need to verify your identity for security purposes.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

9.1 Active Account Data

While your account is active, we retain your personal information to provide our services and maintain your preferences.

9.2 Financial Records

Payment and financial information is retained for the period required by applicable laws and regulations, typically 7 years.

9.3 Communication Records

Email communications and support tickets are retained for 3 years to ensure continuity of service and resolve any issues.

9.4 Analytics Data

Website usage and analytics data is typically retained for 26 months and then anonymized or deleted.

9.5 Inactive Accounts

If your account remains inactive for 3 years, we will contact you before deleting your information. You can reactivate your account at any time during this period.

10. Children's Privacy

Our services are designed for adults and adolescents aged 13 and older. We do not knowingly collect personal information from children under 13.

10.1 Age Verification

We require users to confirm they are at least 13 years old when creating an account or registering for classes.

10.2 Parental Consent

For participants aged 13-17, we require parental consent before collecting any personal information or providing services.

10.3 Discovery of Underage Information

If we discover that we have collected information from a child under 13 without proper consent, we will promptly delete that information.

10.4 Family Classes

For family yoga sessions involving children, parents or guardians are responsible for providing consent and managing their child's participation.

11. International Data Transfers

We are based in New Zealand and primarily serve local communities. However, some of our service providers may be located in other countries:

11.1 Data Protection Standards

When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Binding corporate rules

11.2 Service Provider Agreements

All international service providers are bound by strict data protection agreements that meet or exceed New Zealand privacy standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements:

12.1 Notification of Changes

• Material changes will be communicated via email to registered users
• Updates will be posted prominently on our website
• The "Last Updated" date will be revised accordingly

12.2 Your Continued Use

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12.3 Previous Versions

Previous versions of this Privacy Policy are available upon request for your reference.